This week I am oncall. I hate it. What I hate even more is to be called out when something is not a service affecting fault, but provisioning request. And the person who calls you out is the managing director. The funny thing, that the customer who "needs help" is not even live yet, just on the way to be delivered. 

So, yesterday I have been called out to set something minor up. I have done it, and also told my boss, that this needs to stop. He said: This is a service affecting issue, because the customer can not use the service. (BUT THE CUSTOMER IS NOT LIVE YET)

Anyway, today I needed to go down to the station at 18:30 to give my statement in an arson case. I wanted to finish up in time at work, but at 17:32 my other boss called me with something, which I needed to answer. After that I got ready and left the flat. I was literally locking up the door, when my phone rang. My boss was it. Something went wrong and needed to be repaired.

Ok, I went back to the flat, logged in, (VPN connection disconnected many times, which never usually happens - but this time it just delayed me)

I logged in, corrected the error, then off I went. I got to the station at 18:40. Went to my locker, got my pocket notebook, and waited for my sergeant to discuss the case.

At 18:50 my phone began to rang again. My boss was it... with another minor issue.

So I dropped everything, went back home, and corrected the fault in a couple minutes.

And left the statement for another day. And now I am furious. I know I should have not scheduled anything for the week I am oncall, but still. I am not there to solve provisioning issues for a customer still in testing-preparation stage.

I will need to our HQ on next Thursday, so I think I will have something to say to my management ....